Online Shopping Policies – Shipping
Thank you for visiting and shopping at the False Creek Marine Shop. The following are the terms and conditions that constitute our Shipping Policy. Click here for Shipping Rate Information.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders; or if an order is on its way to us from our supplier, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Please note that delivery times displayed are estimates provided by the shipping companies. In some cases your order will arrive early and in some cases, delays beyond our control may cause your order to arrive late.
Canadian Sales Taxes (GST/HST & PST)
- We will bill you the appropriate GST or HST rate based on the Province you take delivery of the goods.
- We will bill you PST (RST in MB) if you are located in BC, Saskatchewan, or Manitoba. If your respective province has a PST/RST that is not in BC, Saskatchewan, or Manitoba, you may be legally obligated to self-assess and remit PST/RST. We recommend that you verify this prior to ordering out-of-province goods.
International Shipping Policy
False Creek Fuels ships internationally, including the USA, and the rest of the globe!
Duties & Taxes – Non Canadian Addresses
Duties and taxes will be the responsibility of the purchaser. Some items are subject to your local jurisdiction’s sales taxes and duties or special levies. When we ship your item we will provide the shipping company with all of the appropriate customs information. The shipping company may contact you for instructions on customs brokerage and/or for payment of duties and taxes.
International Delivery Estimates
Our shipping partners provide delivery estimates and this information is provided on checkout. Please be aware that sometimes clearing customs can cause additional delays beyond the control of our shipping partners. All shipments will have tracking information available.
False Creek Fuels offers rush shipping on most items. If you absolutely, positively, need your item ASAP, the best way to do this would be to give us a call at 1-866-473-0420 to place a phone order. We will determine the fastest, most efficient way to get your order to you quickly. Please note that additional charges will apply for rush orders.
General Shipping Information
We package everything with extreme care. Even though we take extreme care, items can get damaged in transit. That is why we insure all shipments. If your shipment is damaged, please inform us straight away (and provide a picture if possible). We will immediately ship you a replacement (or provide a refund if a replacement is not available). We will then make a claim with the shipping partner.
Tracking Information says ‘Delivered’, but I did not receive my item
If this happens we recommend that you immediately:
- Check with all people in your household if they received the package.
- Check your community mailbox for a package in the parcel box.
- Contact us, so we can provide further guidance.
In the case of theft, unfortunately our shipping partners nor we are responsible for your package once it has been delivered to your specified address. If ‘porch pirates’ are a problem, we would recommend requesting ‘signature required’ delivery in the additional information section on checkout. Please note that we will require a proof of delivery for higher value purchases.
False Creek Fuels Ltd. will do its absolute best to meet our estimated delivery dates, however, we are not responsible for late deliveries caused by a situation beyond our control, such as a strike, natural disaster, or severe winter storm. Also, please note that delivery scans might be inaccurate. False Creek Fuels will not issue refunds for shipping costs unless we are able to successfully receive a refund from our shipping partner.
For more information about our shipping rates, please click here.