Online Shopping Policies – Shipping

Shipping Policy

Thank you for visiting and shopping at False Creek Fuels.  The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders; or if an order is on its way to us from our supplier, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.  Please note that delivery times displayed are estimates provided by the shipping companies. In some cases your order will arrive early and in some cases, delays beyond our control may cause your order to arrive late.

International Shipping Policy

False Creek Fuels ships internationally, including the USA, and the rest of the globe!

Duties & Taxes

Duties and taxes will be the responsibility of the purchaser.  We will provide the shipping company with all of the appropriate customs information.

International Delivery Estimates

Our shipping partners provide delivery estimates and this information is provided on checkout.  Please be aware that sometimes clearing customs can cause additional delays beyond the control of our shipping partners.  All shipments will have tracking information available.

General Shipping Information

Shipping Insurance

We package everything with extreme care.  Even though we take extreme care, items can get damaged in transit.  That is why we insure all shipments.  If your shipment is damaged, please inform us straight away (and provide a picture if possible).  We will immediately ship you a replacement (or provide a refund if a replacement is not available).  We will then make a claim with the shipping partner.

Tracking Information says ‘Delivered’, but I did not receive my item

If this happens we recommend that you immediately:

  • Check with all people in your household if they received the package.
  • Check your community mailbox for a package in the parcel box.
  • Contact us, so we can provide further guidance.

In the case of theft, unfortunately our shipping partners nor we, are not responsible for your package once it has been delivered to your specified address. If ‘porch pirates’ are a problem, we would recommend requesting ‘signature required’ delivery in the additional information section on checkout.  Please note that we will require a proof of delivery for higher value purchases.

How much is shipping & why isn’t shipping FREE?

In order to offer the most fair shipping rates, we utilize a shipping calculator.  This will take the dimensions and weight of your item(s) and will determine the exact cost to ship to you from our Vancouver, BC location.  This ensures the absolute fairest shipping rates available!  One day shipping is available in some cases – simply select from the shipping options presented in the cart.  Just like you, we wish that shipping was FREE; however, the reality is that shipping has a cost, and that cost varies based on the ultimate destination.  For instance, if you are in Surrey, BC, the shipping cost to you may be as low as $8; but if you are in Halifax, NS, the same item could cost double that to ship.  We simply price our products fairly, and charge for shipping based on our cost.

If you are in the Vancouver area, you can select Curbside Pickup or if you are on a boat, select Dockside Pickup – this service is absolutely FREE!